Klarna T&C


Pay later with Klarna is a payment method which allows you to buy now and pay later, meaning you only have to pay for the items that you keep!

I've Got Some Questions About Klarna?

Does Pay in 30 days impact my credit score?

Klarna may run a soft credit search that does not affect a customers credit score and is only visible on your credit file by you and Klarna. Neither Klarna nor our merchants run credit searches that could impact your credit rating. This includes at the point of application, if a payment is missed, or if the outstanding balance enters a debt collection stage.

Can I Use Klarna?

  • Yes, if you are over the age of 18
  • yes, if you have  billing and delivery address registered in the UK

When Can Klarna Be Used To Place An Order?

  • When placing an order in GBP on our UK website.
  • You CAN'T buy NewGen gift vouchers using Klarna. However, if you have a gift voucher and you're spending more than its balance, you can pay the outstanding amount using Pay Later with Klarna.
  • There's NO MINIMUM SPEND - simply add the items you love to your basket and head to checkout. 

How Do I Pay Using Klarna?

  • Reach the payment section of the checkout
  • Scroll down and select the Buy Now Pay Later With Klarna Option
  • Click Complete order to be redirected to complete purchase securely

When Do I Need To Pay For My Order? 

  • Klarna will send you an email within 2 DAYS of your order being placed with payment instructions.
  • You'll have 30 DAYS to complete the payment online. You can pay at your convenience, with no extra cost via credit or debit card. 
  • You'll receive a reminder two days before your payment is due, and you'll also receive email reminders.
  • If you do not pay for your order on time, you may no longer be able to access Klarna’s payment options for future purchases
  • If a payment is late, Klarna will contact you over a period of several months to try and arrange repayment of the outstanding balance. If after a period of several months you have not repaid, Klarna may use a debt collection agency to recover the outstanding balance. 

I'm Having Trouble Paying With Klarna?

If you are having problems using the Buy Now Pay Later With Klarna method, it could be due to the following reasons:

  • Klarna may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount.
  • Klarna may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your bank/credit cards are registered to.
  • You may have outstanding payments on previous Klarna statements. Once these are paid off, try Pay Later with Klarna again. If you've recently paid off outstanding statements, please allow 24 hours before trying to pay through Klarna again.
  • You may have missed a required field at the checkout, such as filling in your Date of Birth.
  • If you haven't used Klarna before and you're shipping to a different address to your billing address, the payment may be declined.
  • Klarna will perform soft searches with credit reference agencies, on application to use the payment method, to determine if you are eligible. These soft searches do not impact your credit file, either at application or if a payment is missed or late, and are only visible to you and Klarna.
Refunds & Returns

I Would Like To Return Items I Purchased With Klarna?

You have 30 DAYS to pay your Klarna invoice from the date of purchase. 

Your right to return items isn't affected by this invoice period, and you'll only have to pay for the items that you keep.

We'll send you an email as soon as we've completed your return. *All returns are subject to our original condition and fair use policies. 

If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges. Click here to pay your Klarna invoice.

If you have any questions about extending your invoice, please contact Klarna Customer Service. We, NewGen, aren't able to extend your invoice.

You'll automatically receive a reminder from Klarna if you pass the date of payment shown on your invoice. If you've received a reminder but already returned items to us, please contact Klarna Customer Service.

I'm Waiting For My Refund?

If you haven't paid your invoice, you'll receive an updated version from Klarna within 24 hours of your returns being processed.

Already paid for your order in full? You'll receive a refund from Klarna for the items you returned.

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